Public ChargingWhile most electric vehicle (EV) owners primarily charge their vehicles at home, public charging is a significant part of the EV ownership experience. Owners’ ability to recharge their vehicle’s battery is a key factor in the broader adoption of EVs, particularly among those who can’t install a private home charger or don’t have access to residential charging, such as city dwellers who reside in multiple-occupancy buildings.
Public ChargingPublic charging infrastructure is a key component in the overall adoption of electric vehicles by the broad population. Unfortunately, the availability of charging is the least satisfying aspect of owning an EV.
Public ChargingThe inaugural J.D. Power US Electric Vehicle Experience (EVX) Public Charging Study measures EV owners’ satisfaction with two types of public charge point operators: Level 2 charging stations and DC fast charger stations. Satisfaction is measured across 10 factors: ease of charging; the speed of charging; cost of charging; ease of payment; ease of finding this location; the convenience of this location; things to do while charging; how safe you feel at this location; availability of chargers; and cleanliness of this location.
Public ChargingFollowing are key findings of the 2021 study: Most owners satisfied with the ease of public-charging: Satisfaction with the ease of using a DC fast charger is 737 among battery electric vehicle (BEV) and plug-in hybrid electric vehicle (PHEV) owners, while satisfaction with the ease of charging at a Level 2 charging station is only 21 points lower (716) despite Level 2 charging being much slower than DC fast charging. This indicates that current EV owners understand how both types of chargers work, so the systems don’t prompt issues.
Public ChargingCharging costs are a large issue for many EV owners: Though their satisfaction with the cost of charging trails their overall satisfaction by a large margin, satisfaction is much higher among BEV owners with access to free charging. Greater satisfaction with charging costs filters through many other aspects of the experience. Charging satisfaction among owners utilizing free DC fast charging is 706, yet when owners must pay for their fast-charging session, satisfaction declines to 673.
Public ChargingThe impact of cost on Level 2 charging is more pronounced, as satisfaction with free charging is 668 but declines to 586 when payment is required. Free charging, either offered through manufacturer incentives or as a result of a charge point operator’s business model, presents a significant advantage in the public charging experience.
Public ChargingOwner satisfaction with availability of public charging stations mixed: With an average score of 668, the overall availability of public charging stations promotes relative satisfaction among current BEV and PHEV owners who use such stations. However, satisfaction with DC fast charger availability is 720 while Level 2 charging station availability drops to 645.
Public ChargingLooking for a charge but left empty: The two most often-cited problems BEV and PHEV owners have when visiting a charging station and being unable to power up are the charger was out of service (58%) and no charger available/too long to wait (14%).
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